Introduction
At Crossover Care Services Ltd, we are committed to protecting the privacy and confidentiality of all individuals who engage with our services, including young persons, their families, and professionals. This statement outlines how we collect, use, and safeguard personal information in compliance with applicable data protection laws, such as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We provide semi-independent accommodation and support services for young people transitioning into adulthood. As part of our services, we collect and process personal information to ensure the safety, well-being, and development of the individuals in our care.
2. Information We Collect
We may collect and process the following types of personal information:
For Young Persons:
• Full name, date of birth, and contact details.
• Medical and health information (e.g., allergies, diagnoses, prescriptions).
• Educational history and current status.
• Social care and referral documentation.
• Emergency contact details.
• Records of interactions, support plans, and progress reports.
For Parents/Guardians or Referrers:
• Names, contact details, and relationship to the young person.
• Information necessary for collaboration or reporting (e.g., case notes, referrals).
For Visitors to Our Website:
• Technical data such as IP address, browser type, and website usage (via cookies).
3. How We Use Personal Information
We use the collected information to:
• Deliver safe and tailored accommodation and support services.
• Develop personalised support and care plans for young persons.
• Communicate with referrers, parents, or guardians regarding the young person’s progress.
• Comply with legal and regulatory requirements in the care sector.
• Improve our services and ensure quality assurance.
4. Legal Basis for Processing
We process personal information under the following legal bases:
• Consent: Where individuals or their guardians have given explicit consent for certain activities.
• Legal Obligation: To comply with laws and regulations relevant to the care sector.
• Legitimate Interests: To ensure the effective delivery of care and support services.
• Vital Interests: To protect the safety and well-being of individuals in our care.
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5. Sharing Personal Information
We may share personal information with:
• Local authorities, social workers, and referring agencies.
• Medical professionals, educators, and other relevant support services.
• Regulatory bodies for compliance and safeguarding purposes.
• Law enforcement or legal representatives, where required by law.
We will not share personal information with third parties for marketing purposes.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, including fulfilling legal and contractual obligations. Retention periods are determined by applicable laws and regulations governing the care sector.
7. How We Protect Personal Information
We implement strict security measures to protect personal information from unauthorised access, loss, or misuse, including:
• Secure storage systems with restricted access.
• Regular staff training on data protection and confidentiality.
• Encrypted communications for sensitive information.
8. Your Rights
Individuals have the following rights under data protection laws:
• Access: Request access to personal data we hold about them.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of personal data, subject to legal obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Request a copy of personal data in a structured format.
• Objection: Object to certain types of data processing, including automated decision-making.
To exercise these rights, please contact us at the details below.
9. Cookies and Website Usage
Our website may use cookies to enhance user experience and gather analytics. You can manage your cookie preferences in your browser settings.
10. Complaints
If you believe we have mishandled your personal information, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Contact Us
If you have any questions or concerns about this Privacy Statement or your personal information, please contact us:
Crossover Care Services Ltd
Address: 17 East Hill, Wembley Park, Wembley, HA9 9PT
Phone: +44 7934 415 054
Email: info@crossovercare.co.uk